Terms of Service

1. About these terms

By using this website, reserving a table, placing an order, or engaging Bell Kitchen / Cookaki for an event or catering, you agree to these terms. Bell Kitchen is operated at Petméza 5, Koukáki, Athens 11742, Greece. Greek law governs these terms; any dispute will be heard by the competent courts of Athens.

2. Reservations

• When you book through the online form we record your request immediately and — if you gave an email address — send you an automated confirmation email setting out the details. That email confirms the reservation. For requests sent by WhatsApp or email, the booking is confirmed once we reply.
• We hold reserved tables for 15 minutes after the booking time. If you'll be late, please message us.
• Cancelling a reservation is free at any time. We appreciate as much notice as possible so we can free the table.
• For groups of 9 or more, please use the Events & Catering inquiry form so we can plan the right table and menu.
• We reserve the right to refuse service in line with applicable law (intoxication, disruptive behaviour, etc.).

3. Menu structure

• Our dine-in menu, the Bell Journey, is built around a Main Act. Bell Essentials, the Trilogies, the Art of Time selections and the Liquid Sail are composed to accompany a Main Act and are served alongside one.
• Drinking water and bread are available to seated guests regardless of what else is ordered.
• Where plates are reserved in advance through this website, the same structure applies and we will contact you if a booking needs adjusting.
• Our take-away catalogue is a separate menu to which this structure does not apply.

4. Private events & catering

• All event and catering bookings require a signed quote or written email confirmation before the date is held.
• We typically request a deposit of 10–20% of the total estimated cost to confirm a private event or catering booking. The exact percentage is stated in your written quote.
• Deposits are refundable up to 7 days before the event date. Within 7 days, deposits are non-refundable but may be transferred to a rescheduled date by mutual agreement.
• Final guest counts must be confirmed 72 hours before the event. We bill for the confirmed number even if fewer guests attend.
• Catering at your venue: you are responsible for site access, suitable serving space, and (where relevant) refrigeration and electrical supply. Damage to our equipment beyond reasonable wear is chargeable.

5. Pantry & product orders

• Prices shown on the Pantry page are in Euros (€) and include applicable VAT. We confirm the final total in our WhatsApp reply before processing your order.
• Pickup at the bell: free, no minimum, during our opening hours.
• Shipping within Greece: €4 flat. Orders ship within 2 business days; arrival typically 2–4 business days via the Greek courier we use.
• Shipping within the EU: quoted on request.
• Returns: under the EU Consumer Rights Directive, you have 14 days to withdraw from a distance purchase of non-perishable goods (oil, honey, salt, spice kits, gift boxes). Perishable items (olive paste once opened) are excluded. Contact us by WhatsApp or email within 14 days to start a return. We will process your refund within 14 days of receiving your cancellation notice, though we may withhold the refund until we receive the goods back or you provide proof of return shipping.
• Damaged or wrong items: if your order arrives damaged or incorrect, message us within 7 days of delivery with a photo. We replace at no charge.

6. Use of this website

• This website is provided "as is" for personal, non-commercial use. We do our best to keep menu items, prices, and opening hours current, but we cannot guarantee perfect accuracy at every moment.
• Menu prices charged at the restaurant or via delivery apps may occasionally differ from those shown here; the price at the point of sale is the binding price.
• You may not scrape, copy, or republish substantial portions of our content (recipes, photos, brand assets) without permission.
• You may not submit false, abusive, or automated form submissions. We reserve the right to block users who do.
• This website uses cookies and measurement tools. What we collect, why, and how to change your choice at any time is explained in our Privacy Policy.

7. Allergies & dietary needs

We do our best to accommodate allergies and dietary needs. Please tell us in advance — either on the reservation form, in your event inquiry, or directly to our team on arrival. While we are careful with cross-contact, we operate a small open kitchen where many ingredients are handled in the same space, so we cannot guarantee a fully allergen-free environment. Customers with severe allergies should consider this when ordering.

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under Greek law. Subject to that, our liability for any claim arising from our service is limited to the amount you paid for the service or product in question.

9. Photography on the premises

We sometimes photograph the restaurant for social media and marketing. We will never photograph a private event, baptism, or memorial without explicit prior consent. If you do not wish to appear in incidental photos taken in our dining room, please let our team know on arrival and we will respect that.

10. Reviews and guest feedback

The day after a visit we ask every guest who left us contact details the same question: how was it. This is how we run that, and we are happy to be held to it.

• One message, to everybody. The request goes to every guest who dined, whatever we imagine they made of it. We never choose whom to ask on the basis of how happy we think they were.
• The same page for everyone. Whether you tell us it was good, fine or not good, you are shown the same page afterwards — the same public review link, in the same place, alongside the same private line to us. We do not send happy guests to Google and unhappy guests somewhere quieter.
• Nothing is offered in exchange. No discount, no free dish, no prize draw, no perk — ever, in any message, at any point, including when we are trying to put something right. A review that was paid for is worth nothing to the person reading it.
• We never ask on the premises. Nobody will stand at your table with a phone or a card asking you to rate us while you are still in the room. The request reaches you the next day, on your own device, at a moment when ignoring it costs you nothing.
• We do not tell you what to write. No suggested wording, no star count, no request to mention a particular dish or a particular member of our team.
• We will not ask you to take a review down. If you write something critical we would like the chance to answer it and to fix what caused it — but we will not ask you to delete or soften it, and nothing we offer will ever be conditional on your doing so.
• Your review is yours. It lives on the platform you posted it to, under that platform's terms, and you can edit or remove it there whenever you wish, entirely independently of us.

Every message we send after a visit carries a one-click unsubscribe that stops all of our channels at once. How we handle the data behind this is set out in our Privacy Policy.

11. Changes to these terms

We may update these terms occasionally. The "Last updated" date at the top of this page reflects the current version. Material changes will be highlighted on the homepage.

12. Contact

Questions about these terms, a specific booking, or a recent order:
Email: info@littlenoe.com
WhatsApp: +30 698 237 3505
Post: Bell Kitchen / Cookaki, Petméza 5, Koukáki, Athens 11742, Greece

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